MARYJANE OGU

Spearheaded comprehensive HR support, driving efficiency in recruitment, documentation, and employee record management to ensure seamless HR operations and compliance.

• Successfully screened over 100 CVs, shortlisting highly qualified candidates for diverse roles, significantly streamlining the initial recruitment pipeline.
• Boosted application inflow by 40% through the strategic design and execution of effective job postings, expanding the talent pool for critical positions.
• Maintained a meticulously accurate HR database with zero errors, ensuring data integrity and compliance during internal audits.
• Improved applicant response rate by 30% through the implementation of structured communication strategies, enhancing candidate engagement and experience.
• Developed and implemented clear HR process guides, facilitating smoother onboarding for new employees and improving operational consistency.
• Managed end-to-end interview scheduling and candidate communication, ensuring a professional and timely recruitment experience.
• Provided essential administrative support, contributing to the overall efficiency and smooth functioning of HR department operations.

Supported diverse operational activities, optimizing project workflows and enhancing inter-departmental communication to drive efficiency and prevent delays.

• Supported daily operational activities across multiple departments, contributing to streamlined workflows and timely project execution.
• Monitored critical project workflows, proactively identifying and escalating potential delays to ensure project continuity and on-schedule delivery.
• Prepared comprehensive reports that improved communication and workflow efficiency, enhancing cross-departmental collaboration and decision-making.

Delivered exceptional customer support and sales assistance, maintaining high satisfaction rates and contributing directly to sales targets through effective communication and meticulous record management.

• Achieved a consistent 95% customer satisfaction rate by providing prompt and effective support across calls, WhatsApp, and email channels.
• Resolved customer inquiries and complaints efficiently, offering comprehensive product information and follow-up support to ensure quick and professional issue resolution.
• Actively supported the sales team, contributing to the achievement of daily and monthly sales targets through direct customer engagement and product knowledge.
• Managed and updated customer records and service logs with high accuracy, ensuring reliable data for reporting and improved service delivery.